Job Purpose :Responsible for probing parents’ requirements, mapping them with Footprints’ services, conducting follow-ups with prospective parents, scheduling visits, and facilitating enrollments into Footprints Preschool and Daycare programs.
:Handle incoming calls using Footprints systems and address all queries or concerns of parents in a skilled manner.
Effectively communicate Footprints’ value propositions, programs, and services to prospective parents.
*Make outbound calls to leads assigned by the system and pre-qualify them by gathering information about their location, profile, and interests.
*Present detailed information about Footprints programs and document all lead-related data accurately in the system.
*Schedule and conduct follow-up calls to gauge prospect interest and encourage centre visits for admissions.
*Follow up with prospects post-centre visits to assist them with the admission process.
Respond promptly to all incoming calls and WhatsApp messages.
*Ensure timely and consistent follow-ups as per business requirements and defined workflows to meet the required targets.
Minimum Education :Graduate
Skills :Strong written and verbal communication skills.
Active listening and interpersonal skills.
Good computer proficiency.
Hands-on experience with CRM systems.
Familiarity with Dialer tools and call-handling processes.
Experience :1 year and above in sales/customer service
Company Address:- Unit No. 3, 2nd Floor, Capital Business Park, Sector 48, Sohna Road, Gurgaon, Haryana 122018
Google map link:- https://share.google/Gfs3aMydJ9jEiOg6q