We have over 25 million users from 170 countries; We have Fortune 500 companies like Wal-mart, Ford, GM, GE, Microsoft, Google, Unilever etc.. as our notable clients.
Your day@Animaker revolves around
Providing high quality support via email, live chat, and call, helping our customers troubleshoot and resolve any issues that arise
Partner with our engineering team to find and fix bugs before they impact our customers
Work in coordination with the sales team and customer success team to provide product-based support to them
Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams
Provide product training & demos to internal and external customers
You will be a BEST fit if you have:
Exp - 3 - 6 Years in the field of Customer support
Fluent in English with excellent listening, verbal and written communication skills
Ability to extract, analyze and report on data; knowledge of database tables & SQL
Demonstrated ability to organize and create structure out of sometimes ambiguous problems
Excellent critical thinking skills with an ability to find creative solutions
Experience in Saa S or other tech startups a plus
Customer-first attitude with solid sense of empathy and excellent follow-up skills
Able to work in rotational shift
Other Information
Shift timing - 6pm to 3am
Region - US
📌 Customer Support Representative -(us Shift) (Chennai)
🏢 Animaker
📍 Chennai
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