Hiring!!!Profile:

Customer Support / Customer Service / Customer Handling

Location: Mohali, Punjab

Experience: 1 Year

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Key Responsibilities

Handle and respond to customer queries through email, social media, chat, and other support channels.

Understand customer requirements and provide appropriate solutions or information.

Experience handling international customers/audiences will be an added advantage.

Manage customer complaints professionally and work towards timely resolution.

Respond to comments, messages, and inquiries on Facebook, Instagram, LinkedIn, and other social media platforms.

Handle customer emails and ensure responses are clear, professional, and timely.

Follow up with customers when additional information or action is required.Escalate complex or unresolved issues to the appropriate internal team.

Maintain proper records of customer queries, complaints, and resolutions.Coordinate with internal teams such as Sales, Marketing, Operations, and Technical teams when required.

Maintain a professional and positive tone while communicating with customers.

Monitor recurring customer issues and share feedback with the relevant team.

Follow company processes,



customer service guidelines, and response-time standards.

Help improve overall customer satisfaction and customer experience.

Required Skills

1+ year of experience in Customer Support / Customer Service / Customer Handling.

Good verbal and written communication skills.

Strong English writing and communication skills.

Experience handling customer queries and complaints.

Good knowledge of email, Social media communication and customer support etiquette.

Basic experience handling social media messages and comments.

Ability to communicate professionally with different types of customers.

Good problem-solving and follow-up skills.

Ability to remain calm and professional while handling difficult customers.

Basic knowledge of CRM, ticketing systems, Google Sheets, or similar tools is an advantage.

Positive organisational and time-management skills.

Added AdvantageCandidates with prior experience supporting international clients/customers will be preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Representative (Experience: 1 Year) (Sahibzada Ajit Singh Nagar)
🏢 Codknox solutions
📍 Sahibzada Ajit Singh Nagar