We are looking for an experienced Customer Support Executive with 1 -2 years of experience in customer support or sales. The selected candidate will assist our clients with their accounts, answer their questions, and resolve any issues they may have.
Key Responsibilities
- Assist clients by answering questions via phone, email, and chat.
- Help with account setup and onboarding.
- Provide technical support for trading platforms and software.
- Collaborate with the IT team to resolve complex technical issues
- Share market trends, stock performance, and relevant news with clients.
- Quickly resolve customer complaints and ensure client satisfaction.
- Document customer interactions and prepare feedback reports.
- Adhere to industry regulations and company policies.
- Participate in training sessions and share knowledge with the team.
Qualifications
- 1-2 years of experience in customer support or sales.
- Bachelors degree in Finance, Business, or a related field (preferred).
- Excellent communication and problem-solving skills.
- Familiarity with trading platforms.
- Ability to manage multiple tasks under pressure.