Customer Support Intern (New Delhi)

Customer Support Intern (New Delhi)

30 Sep
|
Modicare
|
New Delhi

30 Sep

Modicare

New Delhi

Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Respond to customer queries regarding products, orders, services, and general information.

- Understand customer concerns and provide appropriate information or solutions.

- Escalate complex issues to the concerned team whenever required.

- Maintain accurate records of customer interactions and follow-ups.

- Make follow-up calls to customers as assigned.

- Coordinate with internal teams to resolve customer-related concerns.

- Follow prescribed call handling processes, scripts, and communication guidelines.

- Ensure a polite, qualified, and customer-friendly approach during every interaction.

- Support the team in maintaining customer satisfaction and service quality.

- Prepare basic reports and maintain daily call-related data.

- Adhere to company policies, confidentiality requirements, and customer service standards.

📌 Customer Support Intern (New Delhi)
🏢 Modicare
📍 New Delhi

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