Role OverviewWe are hiring Customer Support Associates to join our team in Gurugram. The role involves assisting customers, resolving queries, and ensuring a smooth customer experience.
Key Responsibilities
- Handle customer queries through voice/chat/email as per process requirements.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain professional communication and customer service standards.
- Record customer interactions and update relevant information in the system.
- Escalate complex issues to the appropriate team when required.
- Meet defined quality, productivity, and customer satisfaction targets.
Eligibility
- Graduation is mandatory.
- Freshers and experienced candidates can apply.
- Valuable communication and interpersonal skills.
- Comfortable working in rotational shifts and rotational week-offs.
- Candidates should be willing to work 6 days a week