We’re Hiring: Customer Support Executive

Full-Time | Vashi, Navi Mumbai | On-site

Company: TÜSK Oral Care

Salary: ₹10,000 – ₹25,000 per month

Experience: 1–4 years preferred

Department: Customer Experience & Operations

About TÜSK

TÜSK is a design-led oral care brand on a mission to make everyday habits feel valuable.

We believe good design creates good habits, which is why we create thoughtfully designed oral care products that make everyday routines simpler, more enjoyable, and easier to stick to.

We’re looking for a friendly, organised, and customer-focused Customer Support Executive who can help us deliver a great experience before, during, and after every order.

About the Role

You’ll be the voice of TÜSK for our customers.

Your primary responsibility will be to handle customer queries across WhatsApp, email, phone, and other digital channels, while coordinating internally to resolve order, delivery, replacement, refund, and product-related issues.

We’re looking for someone who communicates clearly, stays calm while solving problems, and takes ownership of customer issues until they are resolved.

Key Responsibilities

1. Customer Support

- Handle customer queries through WhatsApp, email, phone, and social media where required.
- Assist customers with order status, delivery issues, product questions, replacements, refunds, and warranty concerns.
- Respond to customer queries quickly, professionally, and clearly.
- Ensure customers receive timely updates until their issue is resolved.
- Maintain a friendly and helpful tone that reflects the TÜSK brand.

2. Order & Delivery Support

- Track customer orders and assist with shipment-related queries.
- Coordinate with warehouse and logistics partners for delayed, failed, lost, or damaged deliveries.
- Follow up on NDR, RTO, replacement, and return cases.
- Help process cancellations, replacements, and refunds.
- Ensure every customer issue is properly closed rather than simply escalated.

3. Customer Experience





- Build positive relationships with customers through thoughtful communication.
- Identify recurring customer concerns and share insights with the internal team.
- Collect and organise customer feedback.
- Help improve FAQs, customer communication templates, and support processes.
- Suggest ways to make the overall customer journey smoother.

4. Support Operations

- Maintain records of customer queries, refunds, replacements, and complaints.
- Update customer information and order status in internal systems.
- Coordinate with operations, warehouse, marketing, and finance teams when required.
- Prepare basic reports on customer support issues and recurring problems.
- Assist during product launches, sales campaigns, and high-order-volume periods.

Skills & Qualifications

Must-have

- Good communication skills in English and Hindi.
- Comfortable communicating with customers over WhatsApp, email, and phone.
- Basic knowledge of Microsoft Excel or Google Sheets.
- Strong organisational and follow-up skills.
- Patient and solution-oriented approach.
- Ability to handle multiple customer conversations and issues simultaneously.
- Strong attention to detail.
- Comfortable working full-time from our Vashi office.

Good to Have

- Previous experience in customer support, customer service, D2C, e-commerce, or retail.
- Familiarity with Shopify or other e-commerce platforms.
- Experience with Shiprocket, Delhivery, or similar logistics platforms.
- Knowledge of CRM or customer support tools.
- Experience handling returns, refunds, replacements, NDR, and RTO cases.

Who We’re Looking For

Someone who

- Enjoys talking to and helping customers.
- Communicates clearly and politely.
- Takes ownership instead of passing problems around.
- Is patient when handling difficult customer situations.
- Is proactive with follow-ups.
- Is organised and comfortable managing multiple tasks.
- Wants to grow with a young consumer brand.

Freshers with strong communication skills and the right attitude are also welcome to apply.

📌 Customer Support Executive (Navi Mumbai)
🏢 TUSK
📍 Navi Mumbai