Job Title: Customer Support Executive – US Process

Industry: Logistics / Freight Forwarding

Experience: 1–5 Years

Process: US Process

We are looking for a Customer Support Executive to handle customer queries and coordinate with internal teams for logistics and freight forwarding operations.

Key Responsibilities

- Handle customer queries through email and calls.
- Coordinate with customers regarding shipment status and updates.
- Provide timely responses and resolve customer issues.
- Coordinate with operations, documentation, and other internal teams.
- Maintain proper customer records and shipment details.
- Follow up on shipments and ensure timely updates to customers.
- Prepare reports and handle other customer support activities.
- Maintain positive customer relationships and provide quality service.

Requirements




- 1–5 years of experience in Logistics / Freight Forwarding Customer Support.
- Experience in US Process is an added advantage.
- Good English communication and email-handling skills.
- Basic knowledge of MS Excel and MS Office.
- Customer-focused with good coordination skills.
- Willingness to work in US shift timings.

Education
- Any Graduate.
- Logistics / Supply Chain qualification is an added advantage.

How to Apply Interested candidates can share their updated CV at [email protected] or contact (phone hidden).

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Support Executive – US Process (Chetpet)
🏢 Transmarine Cargo Services
📍 Chetpet