Customer Service Assistant / Customer Support Executive

Company: Aureava Brands Private Limited

Brand: Roboson

Location: Katraj, Pune, Maharashtra

Employment Type: Full-time

Experience: 0–3 years

Salary: ₹1.8 LPA – ₹2.5 LPA

Monthly: ₹15,000 – ₹20,000, depending on skills and experience

Fluent spoken English is mandatory. The role involves frequent customer calls, and candidates must be confident communicating professionally in English.

About Roboson

Roboson is a consumer technology brand focused on mother, maternity and baby-care appliances, with a solid focus on making everyday experiences more convenient for modern parents.

As we continue to grow, we are looking for a Customer Service Assistant / Customer Support Executive who can become an important part of our customer experience team.

This role is not limited to answering customer calls. We are looking for someone who can take ownership of customer problems, coordinate internally, resolve issues, collect feedback, build customer relationships and ensure that every customer gets the right support.

Key Responsibilities

Customer Support & Communication

- Handle customer queries through phone calls, WhatsApp, email and other customer-support channels.
- Communicate with customers in fluent and professional English.
- Understand customer concerns patiently and provide clear, accurate solutions.
- Assist customers with product-related queries, usage questions, troubleshooting and service-related concerns.
- Maintain a friendly, empathetic and professional tone while communicating with customers.

Escalation Management

- Take ownership of customer escalations and ensure they are followed through to resolution.
- Coordinate with internal teams such as operations, warehouse, service, sales and management whenever required.
- Track unresolved issues and ensure timely follow-ups.
- Make sure customers receive regular updates until their issue is completely resolved.
- Identify recurring customer problems and highlight them to the management team.

Customer Feedback & Reviews




- Proactively collect customer feedback after purchases and service interactions.
- Speak with customers to understand their experience with our products.
- Encourage genuine customer reviews and feedback based on their experience.
- Collect feedback regarding product quality, usability, packaging, delivery and after-sales service.
- Identify common customer pain points and communicate actionable insights to the team.

Customer Experience

- Build a positive relationship with customers even after the initial sale.
- Ensure customers feel heard, supported and valued.
- Handle difficult conversations calmly and professionally.
- Go beyond simply responding to customers — take ownership and get things done.

Internal Coordination & Reporting
- Maintain accurate records of customer conversations, complaints, feedback and resolutions.
- Follow up with relevant internal teams for pending customer issues.
- Maintain daily/weekly customer-support reports.
- Identify recurring issues and suggest improvements in the customer experience process.
- Assist the management team with customer-related tasks and coordination when required.

What We Are Looking For

- Excellent spoken English is mandatory.
- Strong verbal and written communication skills.
- Comfortable speaking with customers over the phone.
- Good listening and problem-solving ability.
- Patient, empathetic and polite while dealing with customers.
- Ability to handle customer escalations without getting overwhelmed.
- Strong ownership — someone who doesn’t simply forward a problem but follows it until it is solved.
- Good follow-up and coordination skills.
- Basic computer knowledge.




- Comfortable using WhatsApp, email, Google Sheets/Excel and basic office tools.
- Ability to learn product details quickly and explain them clearly to customers.
- Good attention to detail.
- Positive attitude and willingness to take responsibility.

Experience

- 1+ year of customer service/customer support experience is preferred.
- Freshers with excellent English communication skills and the right attitude are also welcome to apply.
- Experience in D2C, e-commerce, consumer electronics, healthcare, maternity, baby-care or consumer brands will be an advantage.

Who Will Do Well in This Role?

This role is ideal for someone who:

- Enjoys speaking with people and helping them.
- Is naturally empathetic and patient.
- Takes responsibility instead of passing problems to others.
- Is highly responsive and follows up consistently.
- Can communicate professionally with premium customers.
- Is comfortable handling multiple customer issues simultaneously.
- Wants to grow with a young and rapidly growing consumer brand.
- Is looking for a long-term opportunity, ideally for 1+ years.

Compensation

₹15,000 – ₹20,000 per month, depending on experience, communication skills and overall suitability.

CTC: ₹1.8 LPA – ₹2.5 LPA

Candidates with exceptional communication skills and relevant experience may be considered toward the higher end of the range.

Why Join Us?

- Work with a growing consumer technology brand.
- Opportunity to directly interact with customers and understand consumer behaviour.
- Exposure to customer experience, e-commerce and D2C operations.
- Opportunity to take ownership and grow with the company.
- Fast-paced environment with significant learning opportunities.
- Potential for increased responsibilities as the company grows.

How to Apply

If you are confident in your spoken English, customer handling and problem-solving abilities, we would love to hear from you.
- Apply through below post with your updated resume.

📌 Customer Support Executive (Pune)
🏢 Roboson
📍 Pune