We are seeking energetic, persuasive, and reliable professionals to join our support and engagement team. The core responsibility of this role is to connect with previously active driver-partners,
understand their reasons for inactivity or churn, and proactively encourage them to return to the platform. This role requires not only empathy and problem-solving skills but also a solid sales mindset to overcome objections and highlight the platform’s value proposition effectively.
Responsibilities
●Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the platform.
●Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.
●Use persuasive communication and sales techniques to convey the benefits of rejoining the platform.
●Engage drivers who may have migrated to competitors and present compelling reasons to return.
●Share updates about new features, incentives, or improvements that may address past issues.
●Maintain high satisfaction scores and contribute to reactivation targets.
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Document insights and feedback to help shape future engagement strategies.
Qualifications
●A degree in any discipline.
●Strong verbal and written communication skills in the relevant local language(s).
●Basic computer literacy and ability to navigate digital tools.
●Confidence and fluency in delivering a sales pitch over the phone.
●Ability to listen, empathize, and respond with appropriate solutions.
●Resilience in handling objections and turning negative sentiment into positive outcomes.
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Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a strong plus.
Requirements
Requirements LANGUAGE PREFRENCE : TAMIL
●Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role.
●Excellent persuasion and negotiation skills.
●High energy, multitasking ability, and comfort working with targets in a fast-paced environment.
●Familiarity with Excel; experience with CRM or engagement platforms is a plus.
●Demonstrated ownership, empathy, and the drive to create impact through conversations.
Benefits
Salary- 17K - 20k NTH Shift- 9am-6pm
Working hours- Monday to Saturday
Mode of work- Work from office
Mode of Interview- Virtual
📌 Customer Support Executive (Tamil) || Chennai (Gurugram)
🏢 2COMs
📍 Gurugram
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