Salary : 28k

Experience : 1 to 2 years

Location : Bengaluru

Notice Period : immediate joiners

Company Description CB TEAM is a growing organization focused on delivering reliable payment solutions and responsive service to its clients. The company is committed to providing secure, efficient, and user-friendly payment experiences across digital and traditional channels.

Team members collaborate closely with customers to resolve payment-related queries and ensure smooth transaction processes. CB TEAM values professionalism, accountability, and clear communication, creating an environment where customer support professionals can develop their skills and contribute to client satisfaction.

Role Description The Customer Support Executive role at CB TEAM is a full-time, on-site position based in Bengaluru. In this role, the executive will handle daily customer interactions through phone, email, and online channels, responding to inquiries related to payments, account issues, and service usage.

Responsibilities include resolving customer concerns, escalating technical or complex issues to appropriate teams, documenting interactions in support systems, and following up to ensure timely resolution. The executive will work with internal stakeholders to maintain high levels of customer satisfaction,



adhere to support procedures, and provide clear, accurate information to customers. The role involves working in a structured environment, meeting response time targets, and contributing to process improvements in customer service.

Qualifications

- Strong skills in Customer Support and Customer Service to handle inquiries and assist users effectively.
- Ability to maintain high levels of Customer Satisfaction through empathetic communication and problem-solving.
- Experience providing Online Support via chat, email, or web-based platforms.
- Basic to intermediate Technical Support capabilities to troubleshoot common payment and account-related issues.
- Clear spoken and written communication in English; additional regional languages are an advantage.
- Comfort working in an on-site, fast-paced environment with defined service level targets.
- Prior experience in payment services, financial services, or a related customer-facing role is preferred.
- Educational background in business, commerce, or a related field is beneficial, though equivalent experience is also valued.
- Solid attention to detail, reliability, and a customer-first mindset.

📌 Customer Support Executive (Bengaluru)
🏢 cb team
📍 Bengaluru