Customer Support - CMS-BRANCH BANKING-CMS Understand customer requirements & train the customers on usage of Cash Management Platform/Product &

- Digital Banking Products Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes Support Bank customers for modification/service related queries Demonstration of CMS system to existing as well as recent clients Understand specific MIS requirement of the customers and arrange to deliver reports accordingly Ensuring all customer requests/queries are attended and resolved within the TAT Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.

Job Requirements: Job Role Graduate/Post Graduate with minimum 1-2 years of banking experience. Candidate with MBA/MCA/B.Tech (will be an added advantage) Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred) Ability to work under pressure in a dynamic environment Should have technical orientation Strong communication (Oral and Written) &





- Networking Skills Understand customer requirements & train the customers on usage of Cash Management Platform/Product &
- Digital Banking Products Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes Support Bank customers for modification/service related queries Demonstration of CMS system to existing as well as new clients Understand specific MIS requirement of the customers and arrange to deliver reports accordingly Ensuring all customer requests/queries are attended and resolved within the TAT Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.

Job Requirements: Job Role Graduate/Post Graduate with minimum 1-2 years of banking experience. Candidate with MBA/MCA/B.Tech (will be an added advantage) Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred) Ability to work under pressure in a dynamic environment Should have technical orientation Strong communication (Oral and Written) &

- Networking Skills

📌 Customer Support Executive - Cash Management & Digital Banking (Mumbai)
🏢 Kotak Securities
📍 Mumbai