Company: Ananta Svastha Pvt. Ltd.

Position: Customer Support Associate

Location: 9 th Floor, Pride Gateway, ANANTA SVASTHA PRIVATE LIMITED THE BOARDROOM Co-working, above Croma, Baner, Pune, Maharashtra 411045

Employment Type: Full-time

Experience: 0–2 years

Department: Customer Support

Job Summary:

Ananta Svastha Pvt. Ltd. is looking for a Customer Support Associate to join our growing team. The candidate will be responsible for handling customer queries, providing product-related information, coordinating with internal teams, and ensuring a smooth and positive customer experience.

We are looking for someone who has valuable communication skills, a customer-first approach, strong follow-up skills, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Provide customers with accurate information regarding products, orders, pricing, availability, and delivery.
- Resolve customer complaints and concerns professionally and within the required timeline.
- Coordinate with sales, operations, and other internal teams for timely resolution of customer queries.
- Follow up with customers regarding orders, enquiries, pending issues, and service requests.
- Maintain accurate records of customer interactions, enquiries, feedback, and complaints.
- Escalate complex issues to the appropriate team when required.
- Collect customer feedback and communicate relevant insights to the internal team.
- Ensure timely follow-up and closure of customer requests.




- Support the sales team with customer coordination and other customer-related activities.
- Maintain a professional and positive relationship with customers.

Requirements:

- Bachelor's degree in any discipline.
- 0–2 years of experience in Customer Support, Customer Service, Sales Coordination, or a similar role.
- Freshers with excellent communication skills are welcome to apply.
- Good verbal and written English communication skills.
- Comfortable communicating with customers over phone, WhatsApp, and email.
- Good follow-up, coordination, and problem-solving skills.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to manage multiple tasks and maintain accurate records.
- Positive attitude, patience, and a customer-focused approach.

Preferred Skills: Customer Service | Customer Support | Communication Skills | Follow-up | Customer Relationship Management | Problem Solving | Coordination | MS Excel | Google Sheets | WhatsApp | Email Communication

Note: Candidates who are not comfortable speaking and writing in English are requested not to apply.

Why Join Ananta Svastha?

- Opportunity to work with a growing and innovative company.
- Exposure to customer relations, sales coordination, and business operations.
- Opportunity to learn and grow within the organization.
- Collaborative and professional work environment.

If you are enthusiastic, customer-focused, and enjoy interacting with people, we would love to hear from you.

To Apply:

Please share your CV at Email ID: [email protected] OR

Contact: +91 (phone hidden)

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Associate (Baner)
🏢 Ananta Svastha
📍 Baner