Scrumbees Technologies Pvt. Ltd. is looking for enthusiastic and talented freshers who are ready to begin their qualified journey in the IT company.
Position : Customer Success Manager
Location : Vadodara
Experience : Freshers
Role Definition: Customer Success Manager is one who is responsible for implementing the software and making sure customer is able to utilize the software with greater satisfaction.
Role & responsibilities :
- Requirement Understanding and Documentation
- Onboarding and Training of Customers
- Customer Query Handling
- Resolving the Queries.
- Supporting customers over phone/email/zoom meeting
- Customer Feedback
- Coordination with the technical Team
Preffered Candidate profile:
- Strong English Communication Skills (Must Have)
- Understanding of business process (Sales/ Purchase/Production)
- ERP/CRM Knowledge (Optional)
- Customer-centric approach