Company Description Koenig Solutions Pvt. Ltd. is a global education provider with over three decades of experience, focused on making high-quality, accessible training available to learners worldwide. The company partners with leading technology organizations such as Microsoft, AWS, and Oracle to deliver up-to-date, industry-relevant courses.

With more than 300 trainers and over 5,000 courses, Koenig offers flexible learning options including live online classes, classroom training at global destinations, fly-me-a-trainer, and self-paced programs. Koenig leverages AI and innovative concepts like Fluid Classroom to personalize learning and enhance outcomes. Founded in 1993, Koenig has grown into a leading education powerhouse with a presence in more than 12 countries and recognition such as Microsoft’s Learning Partner of the Year.

Role Description The Customer Success Manager is a full-time, remote role responsible for ensuring an excellent end-to-end experience for learners engaging with Koenig Solutions’ training offerings. In this role, you will onboard new customers, guide them through course selection and enrollment, and proactively support them during their learning journey to promote satisfaction and retention. You will build long-term relationships by understanding customer goals, monitoring their progress, and coordinating with internal teams to resolve issues, improve services, and optimize training outcomes.

Day-to-day tasks include responding to customer inquiries,



tracking engagement metrics, gathering feedback, preparing reports, and recommending solutions that align with customers’ development objectives. You will collaborate closely with sales, training, and operations teams to deliver a consistent, high-quality customer experience.

Qualifications

- Candidates should possess strong Customer Satisfaction and Customer Service skills to address learner needs, manage expectations, and resolve issues effectively.
- Candidates should possess Customer Retention and Relationship Building skills to foster long-term partnerships, encourage repeat engagement, and support ongoing learner success.
- Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and recommend improvements to processes and services.
- Candidates should have excellent communication and interpersonal skills, with the ability to work collaboratively in a remote, cross-functional setting.
- Candidates should have prior experience in customer success, account management, or client-facing roles, preferably in education, training, or technology sectors.
- Candidates should be comfortable using CRM or customer support tools and have strong organizational and time-management abilities.
- A bachelor’s degree in business, communications, or a related field is preferred; relevant certifications in customer success or service are an advantage.

📌 Customer Success Manager (India)
🏢 Koenig Solutions
📍 India