About Klicpic

Klicpic is Bangalore’s premier photography service specializing in capturing life’s most cherished milestones—from Newborn and Maternity shoots to high-energy Family Events (Baby Showers & Housewarmings). We combine top-tier creative talent with seamless execution, providing clients across Bangalore and Hyderabad with unforgettable visual memories.

About the Role

We are hiring a high-performing Customer Success Manager (CSM) based at our Bangalore office to lead client operations and drive account expansion. You will lead a dedicated team managing the end-to-end client journey across our specialized photography verticals.

Domain experience in photography is preferred. We welcome operational leaders from hospitality, aviation, ed-tech, real estate, or agency backgrounds who excel at team management, client empathy, and revenue growth through upselling.

This role offers a fast-track career growth trajectory to step into Senior Customer Success Manager within 8 to 12 months.

Key Responsibilities1. Team Leadership & Daily Operations (Bangalore HQ)

- Lead, mentor, and monitor the performance of team to deliver standard-setting client experiences across Bangalore.
- Streamline post-booking workflows, coordinating seamlessly between clients, your CRE team, and our Bangalore studio/on-field shoot teams.
- Conduct weekly performance syncs, track CRE SLAs, and ensure swift query resolution.

1. Milestone Service Delivery & Client Satisfaction

- Oversee the end-to-end client journey for Newborn, Maternity, and Event shoots—from initial consultation to final album and gallery delivery.
- Maintain an empathetic, high-touch communication style tailored to expecting mothers, parents, and families hosting major celebrations.




- Maintain industry-leading CSAT and NPS scores across all accounts under your vertical.

1. Account Expansion & Upsell Revenue

- Build structured upselling workflows for the CRE team (e.g., premium canvas/album upgrades, additional edited frames, drone footage add-ons, or year-long milestone packages like 1st-birthday shoots).
- Motivate CREs to turn single-shoot clients into lifelong Klicpic family account retainers.
- Meet and exceed monthly team targets for retention and upsell revenue across the Bangalore region.

Key Qualifications
- Location: Based in or willing to relocate to Bangalore.
- Leadership Track Record: 2–5 years leading customer success, account management, or service operations teams (open to non-photography sectors like hospitality, tech, retail, or aviation).
- Commercial Mindset: Proven experience driving revenue growth through upselling, cross-selling, or customer retention programs.
- Process Mastery: Skilled in CRM tools, workflow tracking, and team performance management.
- Fluency: Excellent English and Hindi communication skills; conversational knowledge of Kannada/Telugu is a strong advantage for the Bangalore/Hyderabad markets.

What We Offer & Incentive Structure
- Rapid-Track Growth Path: High performers reaching upsell and team performance milestones will be fast-tracked into Senior Manager.
- Uncapped Upsell Incentives: Competitive base salary + direct commission/bonuses on team upsell revenue generated.
- Dynamic Culture: Work in a high-growth creative environment capturing moments that matter for thousands of families across Bangalore.

Job Type: Full-time Pay: ₹42,000.00 - ₹52,000.00 per month

Benefits

- Cell phone reimbursement

Education:
- Bachelor's (Preferred)

Experience:
- Team management: 4 years (Preferred)
- total work: 3 years (Required)

Language:
- English (Preferred)
- Kannada (Preferred)

Work Location: In person

📌 Customer Success Manager (CSM) (BTM 1st Stage)
🏢 Klicpic
📍 BTM 1st Stage