Role: Customer Success Lead(UK)

Location: Bengaluru

Shift: 5 PM – 2 AM | UK Shift

Full-Time

BrightChamps is looking for a Customer Success Lead to lead customer experience and success across Tutors, Students & Parents in a fast-paced EdTech setting.

What you’ll do:

- Lead and mentor the Customer Success team
- • Drive onboarding, engagement & retention
- • Build strong relationships with Tutors, Students & Parents
- • Identify upselling, cross-selling & referral opportunities
- • Reduce churn and improve renewals
- • Track NPS/CSAT, team performance & customer health
- • Turn customer feedback into actionable business insights

What we’re looking for:

- 2+ years of experience in EdTech / B2C
- • Experience in Sales + Customer Experience/Success
- • Prior experience managing teams directly or indirectly
- • Strong people-management and relationship-building skills
- • Experience in a fast-paced startup or high-growth environment
- • Exposure to education businesses across multiple geographies is a plus

📌 Customer Success Lead-UK (Bengaluru)
🏢 BrightChamps
📍 Bengaluru