Customer Success Manager - WhatsApp Marketing SaaS

Company - Zaptick

Experience - 1.5-2 years

Employment type - Full time

Education - undergraduate(any stream)

Work Mode - remote/work from home

About Zaptick

Zaptick is a bootstrapped, fast-moving omnichannel CPaaS platform and an official Meta Business Partner. We power WhatsApp Business API, Instagram, RCS, SMS, Email, and Voice AI for 12,500+ businesses and we're building toward a million. Our team is young, hungry, and allergic to bureaucracy.

We work with some of the biggest names in the country Dhruv Rathee, Siddharth Rajsekar, AI Fiesta, and a growing roster of D2C brands, creators, and enterprises who trust us to run their most important customer conversations. When you own an account here, you're not babysitting a dashboard. You're the reason a founder sleeps well at night.

Key Responsibilities

- End-to-end onboarding and adoption for a portfolio of brands getting them to real value, fast.
- Maintaining the relationship. Become the face of Zaptick to founders, marketing leads, and CXOs.
- Retention, renewals, and growth spotting upsell and cross-sell before the customer even asks.




- Turning WhatsApp campaign data, engagement metrics, and customer behaviour into recommendations that actually move the needle.
- Being the voice of the customer inside Zaptick pushing Product and Engineering to build what merchants truly need.

Qualifications & Experience

- 1.5-2 years experience in Customer Success, Account Management, or Client Services ideally in SaaS, MarTech, or marketing automation.
- proficient in the nuances of the WhatsApp Business API template categories, quality ratings, messaging limits, opt-ins, BSP mechanics, understands how these platforms actually work under the hood, not just from a demo.
- Datadriven - can analyse WhatsApp campaign metrics (delivery, reads, replies, conversions, optouts) and turn them into transparent recommendations for customers.
- excellent communicator and relationship-builder.
- wants ownership and want to work with customers up close not from behind a ticket queue.

How to apply You can share your CV on [email protected]

📌 Customer Success Manager/Account Manager (Kolkata)
🏢 Zaptick
📍 Kolkata