Role Overview

We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at My Operator. This is a revenue-owning role , responsible for renewals, upsells, and cross-sells , while ensuring high customer satisfaction and low churn.

You will act as a trusted advisor to SMB clients , helping them maximize value from My Operator’s communication platform (Whats App API, IVR, AI bots).

About My Operator

My Operator is a Business AI Operator redefining customer communication through a unified platform that integrates Whats App, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, My Operator offers solutions like verified Whats App Business API, call management, campaign management, and Gen AI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, My Operator has been providing cutting-edge solutions for over 14 years.

Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.

Key Responsibilities Own a portfolio of 50–150 SMB accounts with complete revenue responsibility Drive monthly/quarterly renewals and ensure high retention rates Identify expansion opportunities through upselling and cross-selling (Whats App, IVR, AI solutions)



Achieve revenue targets from existing accounts (₹2 L–₹5 L/month depending on portfolio) Proactively identify churn risks and implement retention strategies Maintain strong relationships with business owners and decision-makers Ensure high CRM hygiene (Zoho/Hub Spot/Salesforce) and accurate forecasting Monitor and improve customer health metrics (CSAT, usage, engagement) Coordinate with support/product teams for issue resolution and account growth

Target Customers SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services Primarily India-based customers

Must-Have Requirements 1–3 years of experience in Account Management / Customer Success / B2 B Sales Experience in renewals, upselling, or revenue ownership (not just support) Exposure to Saa S / tech / subscription-based products Strong communication skills (client-facing role) Experience using CRM tools (Zoho, Hub Spot, Salesforce) Basic data handling skills (Excel, reporting, tracking metrics )

Good to Have Experience in CPaa S / Saa S / Communication platforms Prior experience managing high-volume SMB accounts Exposure to customer lifecycle management (onboarding → renewal)

Strictly Not a Fit Candidates from pure B2 C / retail / showroom sales backgrounds Profiles limited to customer support with no revenue ownership Candidates without exposure to CRM tools or account tracking

📌 Customer Success Executive (ai & Saas | Small To Medium Clients) (Uttar Pradesh)
🏢 MyOperator
📍 Uttar Pradesh