Company Description myOnsite Healthcare, LLC. is a technology-enabled healthcare services company focused on delivering patient-centered mobile healthcare, clinical research, and specimen management solutions across the healthcare value chain. Founded in 2004, the organization combines experienced healthcare professionals, standardized processes, and technology-enabled workflows to make care more accessible, convenient, and connected. myOnsite supports a wide range of partners, including healthcare providers, laboratories, life sciences organizations, clinical research teams, employers, and patients. Its services span mobile phlebotomy and laboratory services, clinical research support, event and population health services, specimen processing and logistics, and digital health integrations.

With a nationwide network of professionals and laboratory partners, myOnsite is committed to quality, safety, convenience, and patient satisfaction while bringing healthcare and clinical research closer to the people who need it.

Role Description

- Handle inbound and outbound calls professionally
- Manage order entry and patient/service records
- Follow up on appointments, voicemails, and customer requests
- Manage CRM tickets and ensure timely resolution
- Coordinate with phlebotomists and field teams
- Support critical result notifications
- Respond to chat and digital inquiries
- Maintain accurate documentation




- Follow HIPAA and patient data privacy requirements

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills to handle inquiries, resolve issues, and assist diverse stakeholders.
- Candidates should possess abilities in Customer Satisfaction and Customer Experience to ensure positive interactions and maintain high service standards.
- Candidates should possess excellent Phone Etiquette and clear communication skills for professional, empathetic, and efficient call handling.
- Candidates should possess basic computer literacy, including working with CRM or call center software, email, and documentation tools.
- Relevant experience in a healthcare, laboratory, or service-oriented setting is beneficial.
- Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced, team-oriented setting are preferred.
- Minimum educational qualification: high school diploma or equivalent; additional training or coursework in customer service or healthcare administration is an advantage.

If you are looking to build your career in U.S. Healthcare Operations, we would love to hear from you.

? Apply now: [email protected]

Please feel free to share this opportunity with your network.

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📌 Customer Service Specialist (Vadodara)
🏢 myOnsite Healthcare
📍 Vadodara