Job Title: Customer Experience Advisor (Fresher & 6 + months Experience)

Location: Hyderabad, Telangana

Department: Operations (International Chat Process & Voice Process)

Report To: Team Leader

Role Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

Key Responsibilities

Handle queries on chat, Email and Calls as per process

Deliver consistent, high-quality customer experience in every interaction

Resolve concerns efficiently; escalate complex issues as required

Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards

Required Skills and Qualifications

Undergraduate or Graduate (with no pending backlogs)

Robust communication skills (verbal & written)

Excellent typing speed for chat Process (40 WPM with 90% accuracy)

Manage multiple customer interactions while ensuring a positive experience

Accurately capture customer details and resolve issues with precision

Requirement: Willingness to work in night shifts & rotational shifts

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