Company Description Navylloyed Shipping Pvt. Ltd., founded in 2014 and headquartered in Kolkata, is one of India’s leading container shipping lines with a global presence in over 275 offices across more than 80 countries. The company offers comprehensive export, import, project, and exhibition cargo solutions via ocean and air, along with end-to-end customs clearance in and out of India.

Navylloyed manages cargo movement from multiple international origins to destinations across India using an extensive global network. It has strong partnerships with major break bulk and FCL ocean carriers such as Maersk, MSC, ONE, Hyundai, Hapag Lloyd, SCI, ZIM, and OOCL. The company is driven by a customer-focused culture that emphasizes exceeding expectations, high performance, and rewarding results.

Role Description The Customer Service Representative role is a full-time, on-site position based in the Kolkata metropolitan area. The role involves handling customer inquiries, providing shipment-related information, and resolving issues across export, import, and project cargo services. Daily responsibilities include managing customer communication via phone, email, and digital channels, coordinating with internal operations and logistics teams, and ensuring accurate documentation and timely updates on shipment status.

The Customer Service





Representative supports customers with booking, tracking, and service-related questions while maintaining high standards of customer satisfaction. The role also requires proactively identifying service improvements, escalating complex issues when needed, and contributing to a smooth customer experience aligned with Navylloyed’s service commitments.

Qualifications

- Freshers preferred.
- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
- Ability to understand high Customer Satisfaction and eventually enhance overall Customer Experience.
- Excellent verbal and written communication skills in English; regional language proficiency is an advantage.
- Basic understanding of shipping, logistics, or freight forwarding; prior experience in maritime or logistics industries preferred.
- Proficiency in Microsoft Excel and Office and familiarity with CRM or ticketing systems.
- Strong problem-solving abilities, attention to detail, and time management skills in a quick-paced environment.
- Ability to collaborate with cross-functional teams and maintain professionalism under pressure.
- Bachelor’s degree or equivalent in Business, Commerce, Logistics, or a related field is desirable.

📌 Customer Service Representative (Kolkata)
🏢 Navylloyed Shipping
📍 Kolkata