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Contact person - Deeksha, Email ID - tsri.panideeksha@
Customer Service Representative The Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines.
Key Duties
Handle inbound/outbound provider communications
Research and resolve issues using multiple systems
Escalate and follow up on unresolved inquiries
Maintain professionalism with all customers and coworkers
Meet quality and performance standards
Attend required training sessions
Requirements
High school diploma or equivalent
18–24 months of call center experience (healthcare preferred)
Robust communication, organization, and computer skills
Ability to multitask in a fast-paced environment
Knowledge of Medicare or claims is a plus
Flexible scheduling availability
Work Environment
Office-based role with moderate workload and deadlines.
📌 Customer Service Representative (Vasanthanagar)
🏢 Mphasis
📍 Vasanthanagar
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