Job Details Role- Customer Service Representative

Process- voice process

Skill- Us Healthcare

Shift- US Shift, Night Shift Job Link- https://r.ripplehire.com/s/dcxUG

Applicants can register using above link for better reach

Contact person - Deeksha, Email ID - [email protected] Customer Service Representative The Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines. Key Duties:

Handle inbound/outbound provider communications

Research and resolve issues using multiple systems





Escalate and follow up on unresolved inquiries

Maintain professionalism with all customers and coworkers

Meet quality and performance standards

Attend required training sessions Requirements:

High school diploma or equivalent

18–24 months of call center experience (healthcare preferred)

Robust communication, organization, and computer skills

Ability to multitask in a fast-paced environment

Knowledge of Medicare or claims is a plus

Flexible scheduling availability Work Environment:

Office-based role with moderate workload and deadlines.

📌 Customer Service Representative (Bengaluru)
🏢 Mphasis
📍 Bengaluru