Join Data Eminence as a remote Customer Service Representative and help provide a positive, efficient, and professional experience to our customers. You'll respond to inquiries, resolve customer concerns, provide product and service information, and coordinate with internal teams to address issues. This role is ideal for entry-level candidates with strong communication skills, patience, empathy, and problem-solving abilities.

Full Description

Data Eminence is seeking a motivated Customer Service Representative to join our growing customer experience team. In this role, you will be a key point of contact for customers, helping them resolve questions and concerns while ensuring they receive accurate and timely assistance.

You will communicate with customers through email, chat, phone, and other support channels while collaborating with product, technical, operations, and business teams when additional assistance is required. This is an excellent opportunity to develop practical experience in customer service, communication, problem-solving, CRM systems, and customer relationship management while working remotely.

Your key responsibilities will include:

Responding to customer inquiries through phone, email, chat, and support channels

Providing accurate information about products, services, processes, and policies

Understanding customer concerns and identifying appropriate solutions

Troubleshooting basic product, account, and service-related issues

Creating, updating, and managing customer support tickets

Escalating complex issues to the appropriate internal teams





Following up with customers to ensure their concerns are resolved

Maintaining accurate records of customer interactions and requests

Handling customer complaints professionally and empathetically

Guiding customers through product features, processes, and solutions

Monitoring unresolved requests and ensuring timely follow-ups

Collecting customer feedback and sharing recurring issues with internal teams

Supporting FAQs, knowledge bases, and customer support documentation

Maintaining a high standard of customer communication and service

Monitoring customer satisfaction and support performance metrics

Identifying opportunities to improve customer service processes

Staying updated on product features, updates, and company policies

Using CRM, ticketing, and AI-powered support tools to improve customer interactions

We believe in learning by doing. You'll gain hands-on experience with customer communication, CRM systems, ticketing platforms, customer support workflows, troubleshooting, knowledge bases, customer analytics, and AI-powered support tools .

This is a hands-on role where communication, empathy, patience, organization, and problem-solving are essential.



You'll have opportunities to interact with customers, understand their needs, resolve real-world issues, and contribute to improving the overall customer experience.

Requirements

Bachelor's degree in Business Administration, Communications, Management, Information Technology, or a related field

0-2 years of experience in customer service, customer support, or a relevant internship

Excellent written and verbal communication skills

Strong interpersonal and customer service skills

Good problem-solving and troubleshooting abilities

Ability to explain information clearly and professionally

Strong listening and empathy skills

Ability to remain calm and professional when handling customer complaints

Familiarity with email, chat, CRM, and customer support tools

Knowledge of ticketing platforms such as Zendesk, Freshdesk, Intercom, or similar tools is beneficial

Basic understanding of web applications and common technical issues is a plus

Strong organizational and time-management skills

Ability to manage multiple customer requests and prioritize tasks

Good attention to detail and accuracy

Willingness to learn new products, tools, and processes

Ability to work independently and collaborate effectively in a remote environment

Benefits

Market-competitive salary

Fully work from home flexibility

Paid time off and holidays

Professional development opportunities

Company-provided equipment

Opportunities to work with modern CRM, customer support, analytics, and AI-powered tools

📌 Customer Service Representative (Mumbai)
🏢 Data Eminence
📍 Mumbai