Key Responsibilities Handle customer queries from guests and hosts through calls majorly or other support channels if required. Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns .
Understand the customer's problem by asking appropriate probing questions. Provide accurate resolutions using available knowledge bases, tools, and procedures. Handle customer complaints with patience, empathy, and professionalism .
Investigate issues and escalate cases when required. Communicate clearly and maintain a positive customer experience. Document every interaction accurately in the relevant systems.
Eligibility Undergrad & Graduates Freshers & Experienced both Willingness to work in rotational shifts (including night shifts) Excellent
English communication , both verbal and written. Strong listening and comprehension skills. Valuable problem-solving and decision-making ability. Customer-focused and empathetic attitude. Basic computer and internet skills.