Position - Customer Service Representative

Shift - Rotational (US)

Working Days - 5

Location - Noida sector 98

Work mode - Onsite

Key Responsibilities:

- Provide real-time verbal interpretation between LPE customers and English speaking representatives, ensuring clarity and accuracy.
- Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.
- Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution).
- Maintain strict confidentiality and professionalism during calls.
- Help document and relay customer issues or needs clearly to internal stakeholders.
- Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met.
- Support training sessions or meetings involving participants when required.

Required Skills & Qualifications:

- Fluency and solid proficiency in English (spoken and written).




- Prior experience as a customer service agent, translator, or bilingual support agent preferred.
- Strong interpersonal and communication skills with the ability to manage conversations professionally and sensitively.
- Familiarity with interpreting in a customer service or operational environment is a plus.
- High level of attention to detail, particularly in conveying tone, intent, and context accurately.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Comfortable using digital tools such as Microsoft Teams, CRM platforms, or other communication systems.

Preferred Qualifications:

- Graduate
- Experience working with International Call Centres.
- Familiarity with industry-specific terminology (e.g., healthcare, finance, IT) depending on the nature of support. Think global. Think BIG.

📌 Customer Service Representative (Noida)
🏢 BIG Language Solutions
📍 Noida