811-CUFD Officer_Digital Banking Kotak 811-Contact Centre Inbound_Thane - Handle inbound customer service queries related to digital banking products.
- Provide assistance and support to customers using the 811 digital banking platform.
- Work in a contact center environment, managing calls professionally and efficiently.
- Resolve customer issues, ensuring customer satisfaction and adherence to company policies.
- Collaborate with team members and escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Adapt to the energetic nature of digital banking services and updates.
- Uphold confidentiality and data security standards while handling customer information.
- Demonstrate good communication skills and problem-solving abilities.
- Contribute to achieving team targets and service quality standards.
📌 Customer Service Officer - Digital Banking (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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