General Job Responsibility

- Managing Complaints from NHB & Phone calls

- Analyzing the complaints and provide RCA

- Maintenance of TAT, Compliance, policies and procedures.

Preferred candidate profile

- To have positive communications & Customer Correspondence knowledge either through Email / Letters in principle with the operational / customer service background.

- Analyzing customer complaints and providing the response with complete resolution within prescribed TAT.

- Minimum of 70 mails correspondence required

- Interpretation of complaints and deliver service quality to customers

- Use of systems and applications

- Co-ordinate with internal teams and ensure resolution is provided E2E

Specific Skills

- A High Level of Professionalism.

- Ability to Gather Feedback and Provide Innovative Insight

- Interpersonal Relations-Team work, Effective communication, Positive & Empathetic attitude,Presentability

- Personal Effectiveness- Excellent written and oral communication, Positive and Empathetic Outlook, Initiative and Commitment

- Work Ethics- Ensuring Process and Protocols are maintained,

📌 Customer Service (Chennai)
🏢 Hinduja Housing Finance
📍 Chennai