Customer Service Associate (Chennai)

Customer Service Associate (Chennai)

30 Sep
|
Hinduja Housing Finance
|
Chennai

30 Sep

Hinduja Housing Finance

Chennai

General Job Responsibility

- Managing Complaints from NHB & Phone calls

- Analyzing the complaints and provide RCA

- Maintenance of TAT, Compliance, policies and procedures.

Principal Accountabilities

- End-to-end handling, analysis, investigation, and closure of NHB/RBI complaints

- Coordination with internal teams and NHB authorities for required clarifications.

- Preparation of MIS, regulatory reports, complaint analysis, and management updates.

- To understand internal system with quick learning ability

Experience

- 10 yrs experience in operations / customers service.

- Preference will be given to Banking & NBFC industry candidates with Asset base

Specific Skills

Applied skill in PPT , Excell

- with valuable communication, well groomed , and languages of Hindi is a must .

- Will be a part of key project handling at organization level in process re-engineering , system gaps

📌 Customer Service Associate (Chennai)
🏢 Hinduja Housing Finance
📍 Chennai

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