Company Description Animal Kingdom® is a tech-enabled pet care platform that connects pet parents, veterinarians, and service providers. The company combines animal science research with retail, distribution, and experiential customer-focused offerings to create a seamless pet care ecosystem. Under its "Let's Pet®" banner, Animal Kingdom® offers integrated services designed to support the well-being of pets and simplify care for pet parents.

Team members join a mission-driven environment that values innovation, compassion, and high-quality service. The company provides opportunities to contribute to meaningful work in a growing, customer-centric pet care industry.

Role Description The Customer Service Associate is a full-time, on-site role based in Recent Delhi. This role is responsible for handling customer inquiries across phone, email, and other communication channels, ensuring timely and accurate responses. Day-to-day responsibilities include resolving issues related to pet care services, bookings, orders, and accounts, while maintaining a friendly and professional demeanor.

The associate will document interactions, escalate complex concerns to the appropriate teams, and follow up to ensure resolution and customer satisfaction.



The role also involves providing product and service information, gathering customer feedback, and supporting continuous improvement of the overall customer experience.

Qualifications

- Strong Customer Service and Customer Support skills, with the ability to respond to inquiries and resolve issues effectively.

- Focus on Customer Satisfaction and Customer Experience, ensuring interactions are positive, helpful, and solution-oriented.

- Professional Phone Etiquette, including clear communication, active listening, and respectful handling of all callers.

- Excellent verbal and written communication skills in English; additional local languages are an advantage.

- Comfort using customer support software, CRM tools, and standard office applications.

- Ability to work on-site in New Delhi, manage time effectively, and handle multiple tasks in a fast-paced environment.

- Previous experience in customer-facing roles, preferably in retail, services, or pet care, is beneficial.

- High school diploma or equivalent required; further education in business, communications, or related fields is an advantage.

📌 Customer Service Associate (New Delhi)
🏢 Animal Kingdom®
📍 New Delhi