Company Description

TraviYo is a one-stop solution for travel professionals, offering integrated technology, marketing, and mentorship services to help travel companies transition from offline to online operations. The company focuses on empowering agencies and travel entrepreneurs to streamline their workflows, enhance their digital presence, and grow their customer base. By combining modern software tools with strategic guidance, TraviYo supports clients in delivering more efficient and personalized travel experiences.

Team members have the opportunity to work in a dynamic environment that bridges travel expertise with digital innovation.

Role Description The Customer Retention Associate role at TraviYo is a full-time, in office position based in Noida. This role involves managing ongoing relationships with existing customers, addressing their inquiries, and ensuring a positive experience with TraviYo’s products and services. Day-to-day responsibilities include responding to support tickets and calls, identifying and resolving service issues, and proactively engaging clients to understand their needs and encourage continued usage.

The associate will collaborate with the sales and product teams to provide customer feedback, support renewal and upsell opportunities, and assist in onboarding and training customers on platform features.



The role also requires maintaining accurate records in CRM tools and contributing to customer-focused initiatives that improve retention and satisfaction.

Qualifications

- Customer-facing skills: Strong Customer Support, Customer Service, and Customer Experience skills to handle inquiries, resolve issues, and build long-term relationships.
- Commercial and growth skills: Sales experience or aptitude to support renewals, upselling, and cross-selling opportunities with existing customers.
- Enablement and education skills: Ability to deliver Training sessions, product walkthroughs, and basic onboarding support to help customers use the platform effectively.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and approachable manner.
- Strong problem-solving abilities, attention to detail, and a customer-centric mindset.
- Comfort working with CRM or customer management tools and basic proficiency in MS Office or similar software.
- Prior experience in customer-facing roles, ideally in SaaS, technology, or travel services, is an advantage.
- Bachelor’s degree in Business, Marketing, Tourism, or a related field, or equivalent practical experience.

📌 Customer Retention Associate (Noida)
🏢 TraviYo
📍 Noida