Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. The Academy is a leading provider of English language proficiency and professional assessment test training, with a strong emphasis on international exam success and global employability. MIA offers specialized preparatory programs for major language tests and healthcare licensing exams, supported by experienced trainers certified by global bodies such as Cambridge and IDP.

Using evidence-based teaching methods, digital tools, personalized coaching, and app-based learning, MIA supports both online and classroom learners. Its mission is to expand global opportunities for professionals and students in healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Kochi. This role is responsible for managing and optimizing customer interactions, maintaining accurate CRM data, and ensuring timely follow-up with prospective and existing learners. The specialist will coordinate with academic and sales teams to support admissions, resolve inquiries, and enhance learner engagement throughout their training lifecycle.

Daily activities include monitoring customer feedback, generating CRM reports,



supporting targeted outreach campaigns, and contributing to continuous improvement of customer service processes. The role also involves ensuring a professional, supportive experience for learners and partners in line with MIA’s service standards.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) skills, with experience using CRM platforms and managing customer data.
- Candidates should possess excellent Communication skills, including explicit spoken and written English and the ability to interact confidently with diverse stakeholders.
- Candidates should possess solid Analytical Skills to interpret data, create reports, and identify trends that improve customer engagement and outcomes.
- Candidates should possess Sales skills to support lead nurturing, admissions conversion, and cross-selling of relevant programs and services.
- Candidates should possess Project Management skills to coordinate customer-focused initiatives, track timelines, and meet service targets.
- Relevant experience in education, training, or service-oriented industries is beneficial.
- Proficiency in MS Office and familiarity with digital communication tools and online platforms is preferred.
- Bachelor’s degree in business, management, communications, or a related field is desirable.
- Ability to work collaboratively in a fast-paced environment, with a learner-centered and ethical approach to customer service.

📌 Customer Relationship Management Specialist (Kochi)
🏢 Medcity International Academy
📍 Kochi