Customer Relationship Manager (CRM) – Fashion & Lifestyle (Kids, Women, Men) | Noida (In office – Sector 8) | Full-time | Mon–Sat | 9:30 AM – 6:30 PM

About Choose Kind

Choose Kind is a conscious lifestyle and accessory brand crafting thoughtful shoes, bags, and accessories for kids, women, and men.

Rooted in creativity and compassion, we design with purpose: blending play, comfort, and sustainability. Beyond products, we’re building a community that celebrates kindness through shared stories, mindful living, and joyful design.

Our mission: to make kindness a daily habit, not just a choice. Handmade with love. Sustainable from the heart.

See our work

Website : https://www.choosekind.in/

Instagram : @choosekind.in

About the role

We’re looking for a Customer Relationship Manager (CRM) to own the end-to-end customer experience for Choose Kind.

You will be the primary voice of the brand for our customers — handling communication, support, returns/exchanges, order & delivery coordination, and driving retention and repeat purchases.

What you’ll do

Manage all customer communication and support across chat, email and phone.

Handle exchanges, returns, and complaints with empathy, clarity, and speed.

Oversee order and delivery management, coordinating with operations/logistics to ensure smooth fulfilment and timely updates to customers.

Maintain and update the customer database,



including segmentation for targeted communication and campaigns.

Drive customer retention and repeat purchases through follow-ups, offers, WhatsApp/SMS/email flows, and personalised outreach.

Collect, monitor, and respond to reviews and feedback on website, marketplaces, and social media.

Identify recurring issues and share insights with the team to improve products, processes, and overall customer experience.

What you’ll bring

Strong written and verbal communication skills in English and Hindi; clear, kind, and professional tone.

Comfortable working with order management tools, spreadsheets, and basic CRM systems (Google Sheets/Excel, simple CRMs, etc.).

Good eye for detail; organized, calm under pressure, and solution-oriented in a fast-paced D2C environment.

- Prior experience in customer support / customer relationship management, preferably in D2C, retail, fashion, or lifestyle brands.

Work setup

On-site role based in Sector 8, Noida.

Working days: Monday to Saturday

Timings: 9:30 AM – 6:30 PM

Fast-paced D2C fashion setup with frequent launches, campaigns, and tight turnarounds.

How to apply

Email your CV with a short note on: Your relevant experience in customer support/CRM

To: [email protected]

Cc: [email protected]

Subject: CRM – [Your Name]

📌 Customer Relationship Manager (Noida)
🏢 Choose Kind
📍 Noida