We are looking for a customer support associate who will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience across various communication channels. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and provide timely solutions.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the relevant teams when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
- Provide product and service information to customers.
- Meet service quality standards, response time targets, and customer satisfaction metrics.
- Collaborate with internal teams to improve customer experience.
- Stay updated on company products, services, and policies.
Required Skills & Qualifications
- Graduate in any discipline.
- 0–3 years of experience in customer service, customer support, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Basic knowledge of MS Office and CRM tools.
- Customer-focused attitude with robust interpersonal skills.
📌 Customer Service Associate (Pune)
🏢 Globalbees Brands
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.