- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives.
- Monitor customer feedback channels and address inquiries, complaints, and suggestions in a timely and qualified manner.
- Conduct regular analysis of customer satisfaction metrics and recommend improvements to enhance overall service quality.
- Provide training and support to staff on CRM tools and best practices.
Education: Bachelor's degree in Marketing, Business Administration, or a related field.
Minimum experience:
2-3 years of experience in CRM / CXM management, preferably in the automobile industry.
Pay: ₹22,000.00 - ₹30,000.00 per month
Benefits
- Cell phone reimbursement
- Food provided
- Provident Fund