About The Company Hired is a leading global platform dedicated to connecting talented professionals with innovative companies across various industries. Renowned for its commitment to excellence and fostering a diverse and inclusive work environment, Hired strives to empower individuals to achieve their career aspirations.

With a focus on leveraging cutting-edge technology and personalized service, the company has established itself as a trusted partner for both job seekers and organizations seeking top-tier talent. Hired's mission is to simplify the hiring process, promote equal opportunities, and support sustainable growth for all stakeholders involved.

About The Role We are seeking a dedicated and detail-oriented Customer Experience Specialist to join our team remotely. This full-time role is pivotal in shaping and maintaining the quality of customer interactions within retail operations.

As a Retail CX & Policy Specialist, you will develop, implement, and oversee customer experience policies that ensure compliance with industry standards and enhance customer satisfaction. The ideal candidate will possess a blend of technical expertise in policy development and practical experience in customer service, enabling them to bridge the gap between regulatory requirements and frontline retail operations.

Qualifications The successful candidate should have proven experience in drafting and refining customer experience policies within retail or service-oriented environments. A strong understanding of retail industry regulations, compliance standards, and customer service best practices is essential.

Proficiency in analyzing customer feedback data and translating insights into actionable policy adjustments is required. Excellent written and verbal communication skills are necessary for documenting policies, conducting training sessions, and collaborating with cross-functional teams. Additionally,



the ability to work independently in a remote setting, meet deadlines, and maintain accuracy is critical for success in this role.

Responsibilities

- Develop and document customer experience policies tailored to retail operations, ensuring alignment with regulatory requirements and business objectives.
- Monitor and analyze customer feedback channels to identify policy gaps and recommend improvements for enhanced satisfaction and retention.
- Collaborate with cross-functional teams, including operations, compliance, and customer service, to implement policy changes and assess their impact on customer interactions and operational workflows.
- Conduct regular audits and reviews of retail customer service practices to ensure adherence to established policies and compliance with relevant laws and standards.
- Provide comprehensive training and ongoing guidance to retail staff on policy implementation, fostering consistency across all customer touchpoints.

Benefits Joining Hired offers numerous advantages including competitive compensation packages, flexible remote work arrangements, and opportunities for professional development. Employees gain access to a supportive and dynamic work environment that values innovation and diversity. The company also provides health and wellness programs, paid time off, and resources to support work-life balance. As part of our team, you will have the chance to make a meaningful impact in the retail industry while advancing your career in a forward-thinking organization.

Equal Opportunity

Hired is an equal opportunity employer. We are committed to fostering an inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, or any other characteristic protected by law. Our hiring decisions are based solely on skills, experience, and qualifications, ensuring a fair and equitable process for all applicants.

📌 Customer Experience Specialist (India)
🏢 taskverse
📍 India