About Kroslo

Kroslo is a health-first cookware brand built for the Indian kitchen. Our products are redefining what safe, functional, everyday cookware looks like in India.

About the Role

We're looking for a Customer Experience Associate to join our team in Delhi. Cast iron is a current category for most Indian kitchens, so this role goes beyond order and delivery support — you'll help customers understand their cookware, guide them through using and caring for it, and troubleshoot product and performance questions, so that every customer genuinely falls in love with cooking on Kroslo.

What You'll Do

Handle inbound and outbound customer calls professionally

Respond to customer queries through email, WhatsApp, live chat, and support tickets

Understand customer concerns, whether related to orders, delivery, product condition, or cooking performance, and provide timely, accurate resolutions

Guide customers on product usage and care, helping them get the best experience out of their cookware

Maintain a customer-first approach across all interactions, staying calm, empathetic, and solution-oriented even in difficult conversations

Manage and close support tickets within defined SLAs

Coordinate with logistics, operations, and product teams to resolve delivery and product issues





Escalate complex or unresolved issues to the appropriate teams and follow through to closure

Maintain accurate records of customer cases and interactions

Ensure consistent, professional, and warm communication across all support channels

Share recurring customer feedback and insights with the team to help us keep improving

Qualifications & Skills

Graduate or equivalent qualification

Excellent verbal and written communication skills in English and Hindi; knowledge of regional languages is a plus

Strong interpersonal and customer-handling skills, with high emotional intelligence

Comfortable handling both voice and non-voice support

Ability to understand customer concerns and provide effective, well-explained resolutions

Strong attention to detail and a resolution-oriented approach

Comfortable working with support tickets, emails, chats, and customer service tools

Strong working knowledge of Excel

Ability to work within defined SLAs and service standards

Must Have

Experience working with CRM or customer support platforms

Prior experience with a D2C or B2C consumer brand

Prior experience in a fast-paced, customer-facing environment A genuine interest in food, cooking, and everything that happens in the kitchen

Location

Okhla, New Delhi | Full-time, Work from Office | Immediate Joining

📌 Customer Experience Specialist (Okhla)
🏢 Kroslo
📍 Okhla