Company Description NAM NAM is a dessert brand focused on creating memorable after-dinner experiences. The company is dedicated to crafting high-quality desserts that complement and elevate the end of a meal. NAM NAM emphasizes creativity, taste, and presentation to delight customers and build lasting brand loyalty.

The team values customer feedback and continuously experiments with new flavors and formats to refine its offerings. This environment offers interns the chance to contribute to a growing brand that cares deeply about experience and innovation.

Role Description The Customer Experience & Creative Direction Head intern role at NAM NAM is a remote internship focused on shaping and improving the overall customer journey. Day-to-day tasks include analyzing customer feedback and behavior, mapping touchpoints across digital and physical channels, and identifying opportunities to enhance satisfaction. The intern will collaborate with marketing and operations to design and refine creative concepts for packaging, messaging, and dessert presentation that align with the brand’s identity.

Responsibilities also include supporting customer service processes,



developing guidelines for consistent brand experience, and preparing reports that translate insights into actionable improvements. This internship offers hands-on exposure to both customer experience strategy and creative direction in a fast-evolving dessert brand.

Qualifications

- Customer Experience Management and Customer Experience skills to design, evaluate, and improve the end-to-end customer journey.
- Customer Satisfaction and Customer Service skills to understand needs, respond to concerns, and help build loyalty.
- Analytical Skills to interpret data, identify trends, and propose clear, evidence-based recommendations.
- Strong communication and collaboration abilities to work effectively with cross-functional teams in a remote setting.
- Interest in food, hospitality, or consumer brands, with a creative mindset and attention to detail.
- Ability to manage time independently, handle multiple tasks, and adapt in a dynamic environment.
- Relevant academic background or coursework in business, marketing, design, hospitality, or a related field is beneficial.

📌 Customer Experience & Creative Direction Head (India)
🏢 NAM NAM
📍 India