Location: Bengaluru

Work Mode: 5 days WFO + 1 day WFH

Stipend: ₹25,000–₹30,000/month

Reporting to: Customer Success Manager

We’re looking for a proactive and empathetic Customer Success Intern who will work closely with me and assist with day-to-day customer success operations.

Key responsibilities:

- Call and follow up with customers for activation, onboarding and engagement
- Handle customer outreach through WhatsApp, calls and email
- Assist customers with device setup and basic troubleshooting
- Track customer issues, follow-ups, refunds/replacements and escalations
- Coordinate with technical, logistics and operations teams
- Maintain customer interaction records in CRM/Google Sheets
- Support re-engagement campaigns, feedback collection and review outreach




- Help create and share personalised Wippi plans based on the child’s age and interests

Requirements:

- Graduate in any discipline
- Strong verbal and written communication skills
- Empathetic and customer-focused
- Comfortable making customer calls
- Good follow-up and coordination skills
- Basic knowledge of Google Sheets/Excel
- Organised and able to manage multiple customer cases
- Willing to learn and work in a quick-paced startup environment
- Prior Customer Success, Support, Operations or Inside Sales experience is a plus, but freshers can apply.

📌 Customer Engagement & Outreach Intern (Bengaluru)
🏢 wippi
📍 Bengaluru