We are looking for a Customer Care Representative to join our team in Navi Mumbai. The candidate will be responsible for assisting drivers, coordinating trips, resolving queries, and ensuring smooth day-to-day trip operations.
Key Responsibilities
- Provide timely support and assistance to drivers during their trips.
- Coordinate and manage trips efficiently.
- Handle driver queries and provide appropriate solutions.
- Monitor trip status and coordinate with relevant teams whenever required.
- Maintain accurate records and update trip-related information in the system.
- Escalate operational issues to the concerned team or supervisor.
- Ensure smooth communication between drivers and the operations team.
- Perform other duties related to customer and driver support as assigned.
Requirements
- Minimum 12th Pass qualification.
- Freshers are welcome to apply.
- Good communication skills.
- Basic computer knowledge.
- Comfortable working in a desk-based role.
- Ability to work in rotational shifts.
- Good coordination and problem-solving skills.
- Candidates should be comfortable working in a fast-paced operational environment.
Salary & Perks
- Salary: ₹20,000 CTC per month
- TDS: 10% applicable as per company
Note: Candidates must be comfortable working in all three rotational shifts.
Job Location
Navi Mumbai, Maharashtra
Who Can Apply?
- 12th Pass candidates
- Freshers
- Candidates with good communication and basic computer skills
- Candidates looking for a desk-based customer/driver support role