Customer Care Executive (Vasai-Virar)

Customer Care Executive (Vasai-Virar)

30 Sep
|
woodooindia
|
Vasai-Virar

30 Sep

woodooindia

Vasai-Virar

Job Title: Telecalling &

- Customer Support Intern

Location: Vasai

Internship Duration: 3Month

Key Responsibilities:

- Make outbound calls to customers for follow-ups, feedback, and order confirmation.

- Handle inbound customer inquiries via phone, email, WhatsApp, and chat.

- Resolve customer queries and complaints in a skilled and timely manner.

- Provide accurate information about products, services, offers, and order status.

- Maintain and update customer records in CRM or Excel.

- Coordinate with the operations team to ensure smooth order processing and issue resolution.

- Follow up with customers regarding pending requests and support tickets.

- Maintain high customer satisfaction through excellent communication and problem-solving skills.

- Prepare daily call reports and customer interaction summaries.

Requirements:





- Excellent verbal and written communication skills in English and Hindi.

- Good interpersonal and customer handling skills.

- Basic knowledge of MS Excel, Google Sheets, and Microsoft Office.

- Strong listening, problem-solving, and multitasking abilities.

- Positive attitude and willingness to learn.

- Previous telecalling or customer support experience is a plus but not mandatory.

Skills You'll Gain:

- Customer Relationship Management (CRM)

- Professional Communication

- Telecalling &
- Sales Support

- Customer Service &

- Complaint Resolution

- Data Management &

- Reporting

- Team Coordination and Operations Support

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Vasai-Virar)
🏢 woodooindia
📍 Vasai-Virar

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