: Customer Support Executive (Chat & Voice) Fresher

Location: Pune

Experience: Freshers Welcome

Qualification: Graduation / Undergraduate

Location Pune

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The role involves handling customer queries through both Voice and Chat channels, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction.

Eligibility Criteria

- Freshers can apply.
- Excellent verbal and written communication skills in English.
- Strong knowledge of handling customer queries and providing effective resolutions.
- Good listening, problem-solving, and interpersonal skills.
- Basic computer proficiency and ability to navigate multiple applications.

Key Responsibilities
- Handle customer inquiries through voice calls and chat support.
- Resolve customer concerns, complaints, and requests in a timely manner.
- Provide accurate information regarding products, services,



and processes.
- Maintain a skilled and customer-centric approach during interactions.
- Document customer interactions and update records in the system.
- Ensure adherence to quality standards and service-level agreements (SLAs).
- Escalate complex issues to the appropriate team when required.

Shift Requirements
- Must be comfortable working in 24/7 rotational shifts, including night shifts.
- Rotational weekly offs as per business requirements.

Preferred Skills
- Excellent English communication skills.
- Customer service orientation with a positive attitude.
- Ability to work in a fast-paced environment.
- Strong analytical and multitasking abilities.
- Team player with a willingness to learn and grow.

Interested Candidates can share their updated Resume: [email protected]

(phone hidden)

📌 Customer Care Executive (Pune)
🏢 WNS Holdings
📍 Pune