We are looking for a confident, articulate, proactive, and target-oriented Telecaller to manage and convert marketing-generated leads. The candidate will work closely with the Marketing Consultant and Sales/Business Development team to effectively engage with prospects generated through digital marketing and social media campaigns.

The primary responsibility will be to contact, qualify, nurture, and follow up with leads, understand their requirements, schedule meetings/demos, and support the conversion process. The role may also involve occasional client visits and on-site meetings where required for lead follow-up, requirement gathering, product explanation, and closure.

Key Responsibilities

Lead Calling & Customer Engagement

- Make a minimum of 5060 outbound calls per working day to prospects and leads assigned through marketing campaigns.
- Handle inbound inquiries and respond to new leads promptly.
- Follow up consistently with existing leads based on the defined follow-up schedule.
- Clearly communicate the company's services, products, solutions, features, and key benefits to prospective customers.
- Understand customer requirements, identify their needs, and provide relevant information.
- Qualify leads based on customer requirements, interest level, budget, timelines, and other relevant parameters.
- Maintain professional and courteous communication throughout the customer interaction.
- Build and maintain positive relationships with prospective customers through regular follow-ups.

Lead Conversion & Sales Coordination

- Schedule meetings, product demonstrations, calls, or discussions between qualified prospects and the Sales/Business Development team.
- Follow up with prospects after meetings, demonstrations, quotations, and other sales interactions.
- Support the Sales/Business Development team in moving qualified leads toward closure.
- Coordinate with internal teams to obtain the required information for responding to customer queries.
- Identify opportunities for cross-selling or upselling wherever applicable.
- Maintain a clear and updated status of every assigned lead until closure or final disposition.

Reporting & Lead Management

- Maintain accurate records of all calls, conversations,



follow-ups, lead status, meetings, and conversions.
- Update lead information regularly in the CRM, Excel, or other designated tracking systems.
- Submit daily/weekly/monthly calling and lead follow-up reports as required.
- Achieve defined daily calling, follow-up, lead qualification, meeting, and conversion targets.
- Provide regular feedback to the Marketing Consultant regarding lead quality, customer responses, common objections, and conversion challenges.
- Coordinate regularly with the Marketing Consultant and internal teams regarding new leads and campaign performance.

Field & On-Site Responsibilities

- Visit client locations, project sites, or customer premises whenever required for lead follow-ups, product/service explanations, requirement gathering, or closure.
- Assist the Sales/Business Development team during client meetings, demonstrations, and discussions.
- Represent the company professionally during client and field visits.
- Understand and document customer/site requirements and coordinate the same with the relevant internal teams.
- Follow up on field-generated opportunities and ensure timely communication with prospective customers.
- Prepare basic reports covering field visits, client interactions, requirements, and outcomes.

Daily Performance Expectations The candidate will be expected to maintain consistent activity levels and lead engagement, including:

- Minimum 5060 outbound calls per working day.
- Timely follow-up on all assigned leads.
- Proper documentation and updating of every customer interaction.
- Consistent lead qualification and meeting generation.
- Achievement of monthly lead conversion and sales-support targets.
- Maintaining professional communication and follow-up discipline.

Note: The daily calling target may be reviewed and revised based on lead availability,



campaign volume, business requirements, and overall performance. Required Skills & Qualifications

- Excellent verbal and written communication skills in English; knowledge of regional languages will be an added advantage.
- Strong convincing, negotiation, and interpersonal skills.
- Good telephone etiquette and professional communication skills.
- Ability to confidently interact with new and prospective customers.
- Robust follow-up and relationship-management skills.
- Ability to understand customer requirements and communicate appropriate solutions.
- Comfortable working with daily calling and performance targets.
- Willingness to travel for client meetings and on-site requirements when necessary.
- Prior experience in telecalling, telesales, lead generation, inside sales, customer coordination, or business development will be preferred.
- Basic knowledge of MS Office, Excel, CRM, WhatsApp Business, or other lead-management tools.
- Good listening, problem-solving, and customer-handling skills.

Personal Attributes

- Confident and energetic personality.
- Self-motivated and proactive approach.
- Target-oriented and disciplined.
- Professional and presentable demeanor.
- Positive attitude and willingness to take initiative.
- Strong persistence and follow-up discipline.
- Ability to handle customer objections professionally.
- Ability to work independently as well as coordinate effectively with the Sales and Marketing teams.
- Willingness to learn about the company's products, services, and solutions.

Key Performance Indicators (KPIs) Performance will primarily be assessed based on:

1. 5060+ outbound calls per working day.
2. Timely and consistent lead follow-ups.
3. Lead qualification and engagement.
4. Number of meetings/demos generated.
5. Lead-to-opportunity and opportunity-to-conversion performance.
6. Accuracy and completeness of CRM/lead records.
7. Quality of customer interaction and feedback.
8. Support provided to the Sales/Business Development team for closures.
9. Professional conduct during telephonic and on-site interactions.

Overall contribution toward marketing and sales objectives.

📌 Customer Care Executive - Telecaller (Hyderabad)
🏢 Leadwinner
📍 Hyderabad