: Customer Engagement OfficerPosition: Customer Engagement Officer

Location: Chennai, Tamil Nadu

Work Model: Hybrid (e.g., 3 days in-office / 2 days remote)

Compensation: Up to ₹7,00,000 per annum (CTC) + performance-based incentives

Department: Customer Success / Client Relations

Employment Type: Full-Time

Role OverviewThe Customer Engagement Officer acts as the primary relationship builder between our clients and the company. You will drive customer satisfaction, product adoption, retention, and long-term brand loyalty. Working closely with sales, support, and product teams, you will engage customers across digital, voice, and written channels to ensure they realize the maximum value from our solutions.

Key Responsibilities

- Relationship &

• Account Management: Serve as a dedicated touchpoint for key accounts, maintaining regular outreach via email, phone, and virtual meetings to understand customer needs and objectives.
- Onboarding &

- Adoption: Guide newly acquired customers through onboarding, ensuring quick time-to-value and high platform/product engagement.
- Retention &
- Value Optimization: Identify at-risk clients proactively, handle escalations with empathy and speed, and formulate strategies to minimize churn.
- Cross-Selling &
- Upselling Support: Partner with the sales and account teams to identify expansion opportunities based on customer usage and growth.
- Feedback Loop:



Collect and synthesize qualitative and quantitative user feedback; collaborate with internal product and operational teams to drive continuous improvement.
- Health Tracking &
- Reporting: Monitor account metrics (NPS, CSAT, engagement scores, renewal timelines) using CRM software and present weekly/monthly reports to leadership.Key Qualifications &
- Requirements

- Experience: 2–5 years in customer engagement, customer success, client relationship management, or account management (B2B or B2C SaaS/Services preferred).
- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Communication Skills: Exceptional verbal and written communication in English; fluency in Tamil is a strong advantage for local stakeholder engagement.
- Technical Savvy: Hands-on experience with contemporary CRM platforms (e.g., Salesforce, HubSpot, Zoho, or Freshworks) and customer support tooling.
- Problem Solving: Proven ability to defuse client issues, negotiate amicable resolutions, and handle escalations professionally.
- Work Arrangement: Willingness and ability to work in a hybrid setup from our Chennai office on scheduled collaboration days.

Key Performance Indicators (KPIs)
- Customer Retention & • Renewal Rates

- Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
- Average Response and Resolution Times for Client Inquiries
- Feature / Product Adoption Metrics
- Expansion/Upsell Lead Generation

📌 Customer engagement officer (Chennai)
🏢 Be Verse Technologies
📍 Chennai