Customer Care Executive is responsible for managing customer interactions, resolving issues, and ensuring a positive customer experience across various communication channels.

Responsibilities:

Customer Interaction

- Handle inbound and outbound communications through phone calls and emails. This includes addressing customer queries, complaints, and feedback promptly and professionally.

Issue Resolution

- Efficiently resolve customer complaints and inquiries, ensuring that issues are addressed in a timely manner. This may involve troubleshooting problems and providing solutions that meet customer needs.

Data Management

- Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. This helps in tracking customer feedback and improving service quality.

Collaboration

- Work closely with other departments, such as sales and technical support, to address customer needs and escalate issues when necessary. This ensures a cohesive approach to customer service.

Customer Feedback

- Collect and analyse customer feedback to identify areas for improvement in service delivery.



This information can be used to enhance customer satisfaction and inform business strategies.

Sales Support

- Assist in promoting products and services, providing information about current offers, and upselling when appropriate. This can contribute to revenue generation while ensuring customer satisfaction.

Performance Metrics

- Meet or exceed customer service performance metrics and targets, which may include response times, resolution rates, and customer satisfaction scores.

Qualifications

- Bachelor’s degree or Diploma in Business Administration or a related field.
- Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.
- The ability to think critically and resolve issues efficiently is crucial in maintaining customer satisfaction.
- Understanding customer emotions and maintaining a calm demeanour during challenging interactions is significant for building trust and rapport.
- Familiarity with tools used for managing customer interactions is often required.

📌 Customer Care Executive- Internship (Chennai)
🏢 TR, part of the Trifast plc group
📍 Chennai