About Jaipur MorniJaipur Morni is a growing D2C fashion brand operating through our own website, marketplaces, and a factory retail/wholesale store. We are looking for a Customer Experience & CRM Executive who can manage customer interactions across our online and offline channels while ensuring every customer journey is properly tracked and followed up.

Key Responsibilities

- Handle all customer queries received through the website and customer communication channels.
- Follow up on abandoned carts and incomplete checkouts to assist customers in completing their purchases.
- Assist customers with product selection, sizing, styling, and product-related queries.
- Handle return, exchange, refund, and exception cases with proper coordination and follow-up.
- Maintain a high standard of customer experience and ensure timely resolution of issues.
- Handle customers physically at our factory retail store and assist them with their purchases.
- Use Shopify, eShipz, Shopflo, and other operational tools to manage customer and order-related activities.
- Fetch, export, and maintain order sheets and customer data accurately.
- Maintain proper records of customer interactions, issues, resolutions,



and follow-ups so that the complete customer journey is mapped and documented.
- Coordinate with internal teams such as dispatch, warehouse, production, and accounts whenever required for customer resolution.
- Identify recurring customer issues and communicate insights to the relevant teams.

What We’re Looking For

- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Comfortable speaking to customers over calls as well as in person.
- Tech-friendly and comfortable working with multiple software/tools.
- Basic familiarity with Shopify, eShip, and Shopflo is preferred. Training will be provided.
- Good understanding of Excel/Google Sheets and data management.
- Highly organised and detail-oriented, with a strong focus on maintaining accurate customer and order records.
- Ability to multitask and manage multiple customer cases simultaneously.
- Prior experience in D2C, fashion, e-commerce, retail, or customer experience will be an advantage.

LocationJaipur – Factory & Retail Store Role

- Full time | Customer Experience & CRM

📌 Customer Care Executive (Jaipur)
🏢 JAIPUR MORNI
📍 Jaipur