Company Description Harliv Global Solutions Pvt. Ltd. is a specialized outsourcing provider offering high-quality customer support, lead generation, and business solutions tailored to diverse client needs.

The company focuses on quality, efficiency, and innovation to help businesses achieve their goals through seamless collaboration and reliable services. Harliv delivers 24/7/365 technical support, inbound customer support, outbound calling, and knowledge-driven services across multiple channels. Its BPO offerings include email support, technical support, lead generation, outbound calls, and live chat support for global clients.

Role Description The Customer Care Executive is a full-time, in office role based in Indore. In this position, the executive will handle inbound and outbound customer interactions via phone, email, and chat, providing clear, accurate, and timely information.

Responsibilities include resolving customer queries, documenting interactions, ensuring high levels of customer satisfaction, and escalating complex issues when needed. The role also involves supporting sales and lead generation activities, following defined workflows and scripts,



and meeting performance targets related to quality, productivity, and customer experience. The executive will collaborate with team members and supervisors to continuously improve service standards and contribute to a positive work environment.

Qualifications

- Strong customer support and customer service skills, with a focus on customer satisfaction.
- Excellent verbal and written communication skills for handling calls, emails, and chat support.
- Basic sales and lead generation abilities to identify opportunities and promote services when appropriate.
- Ability to work in a fast-paced BPO environment, managing multiple tasks and meeting performance targets.
- Proficiency in using computer systems, CRM tools, and Microsoft Office applications.
- Prior experience in a call center or customer-facing role is preferred but not mandatory.
- Minimum high school diploma; a bachelor’s degree in any discipline is an advantage.
- Willingness to work flexible shifts, including evenings, nights, weekends, and holidays as required.

📌 Customer Care Executive (Indore)
🏢 Harliv Global Solutions
📍 Indore