Customer Care & D2C Operations ExecutiveAbout the Role

VEDA is looking for a Customer Care & D2C Operations Executive to manage customer interactions and day-to-day order operations. The role will involve order verification, customer support, logistics coordination, returns/RTO management and ensuring smooth execution of D2C orders.

Key Responsibility Areas (KRAs)

- Order Verification: Call and verify COD orders, confirm customer/address details, and identify duplicate or suspicious orders.
- Customer Support: Handle customer queries and complaints via phone, WhatsApp and email, ensuring timely resolution.
- Order & Logistics Operations: Track orders, coordinate with warehouse and logistics partners, and resolve delivery-related issues.
- Returns & RTO Management: Monitor cancellations, returns, replacements and RTOs, and follow up to ensure closure.
- MIS & Operations:



Maintain daily order/customer records and coordinate with internal teams to ensure smooth D2C operations.

Candidate Profile
- 1–3 years of experience in customer care, e-commerce or D2C operations.
- Excellent communication, follow-up and problem-solving skills.
- Comfortable with Excel/Google Sheets and WhatsApp.
- Highly organised, proactive and detail-oriented.
- Prior experience with Shopify, Amazon or other e-commerce platforms is a plus.
- Candidates residing in Mumbai’s western suburbs preferred, particularly Andheri, Vile Parle, Juhu, Santacruz, Goregaon and nearby areas.

Pay: ₹10,850.51 - ₹15,000.00 per month

Benefits

- Adaptable schedule
- Work from home

Work Location: In person

📌 Customer Care &C Operations Executive (Juhu)
🏢 Veda - An Ayurvedic Lifestyle Brand
📍 Juhu