Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_Thane - Manage customer assistance specifically for personal loan hardship cases.
- Handle customer queries and provide support related to loan hardship assistance.
- Coordinate with internal teams to resolve customer issues effectively.
- Ensure compliance with banking and financial service standards.
- Maintain records and documentation related to customer interactions.
- Support the team in managing loan hardship processes and customer satisfaction.
- Work in a structured office setting based in Thane.
- Role requires strong interpersonal and communication skills to assist customers facing financial difficulties.
- Focus on delivering empathetic and solution-oriented customer service in the financial domain.